Refund & cancellation policy
This policy applies to professional engagement fees and deposits for application integrity reviews. It does not cover products, subscriptions, or physical goods, which we do not sell.
Eligibility
Refunds are available when an engagement is cancelled under the conditions below or when we are unable to begin work for reasons within our control. Informational website browsing never creates a charge.
Timeframe to request
Send refund requests in writing to hello@intelligent-app.digital within fourteen days of the event that triggers eligibility (cancellation confirmation, missed start date caused by us, or invoice error).
Full refunds
A full refund of deposits paid is due if we cancel before fieldwork begins, or if you cancel in writing at least seven business days before the agreed start date and no substantive work has started.
Partial refunds
If you cancel fewer than seven business days before the start date, we may retain up to fifty percent of the deposit to cover reserved calendar time. If fieldwork has begun but the memo is not yet delivered, fees are charged for hours worked at the agreed day rate, and any unused deposit balance is returned.
Non-refundable items
- Fees for work already delivered (issued memos, briefing packs, completed traces)
- Third-party costs approved in writing (for example courier of original title packs)
- No-show fees when a scheduled on-site observation was confirmed and our reviewer attended
Deposits
Deposits reserve a review window. They are applied to the final invoice on delivery. Unused deposit amounts are refunded according to the cancellation rules above.
Rescheduling
You may reschedule once without penalty if you give at least five business days’ notice and a new window is available within thirty days. Later reschedules may be treated as cancellations for deposit purposes.
No-shows
If a confirmed site visit for collateral observation is missed without notice, the day rate for that visit is chargeable and not refundable.
Work already started
Once document inventory or figure testing has begun, the engagement is considered started. Refunds then cover only unused portions after charging for completed stages described in the engagement letter.
Purchased materials
We do not sell retail materials. Any document retrieval fees advanced on your behalf are billed at cost and are non-refundable once incurred.
Process & timing
Approved refunds are processed within fourteen business days to the original payment method where possible. Bank transfers may take additional clearing time depending on your institution.
Contact for refunds
hello@intelligent-app.digital · +886-9-426-4064 · 1046 Klocko Ridges, 臺南縣, 福建省, Taiwan